FAQ
Where can I buy the products?
Online and occasionally at markets.
I announce market dates on the home page and under the “NEWS” menu item. https://wolkenluft-design.com/pages/news
Which countries are the products delivered to?
Currently all products are only shipped within Europe.
How do I care for my jewelry?
Please see the “Jewelry Care” menu item.
https://wolkenluft-design.com/pages/schmuckpflege
What material is the jewelry made of?
My jewelry is usually made of polymer clay, UV resin or epoxy resin combined with metal, usually stainless steel.
What is polymer clay?
Polymer clay is a modeling clay made of plastic that hardens in the oven.
Is the jewelry also suitable for allergy sufferers?
All stud earrings are either made of stainless steel, sterling silver or gold-plated sterling silver or are declared nickel-free. For very sensitive ear piercings, I recommend either a plastic stud or sterling silver (gold plated). If you are unsure, please feel free to send me an email. I will be happy to answer your questions.
Can I go swimming or showering with the jewelry?
In principle, with most designs it is also possible to go swimming or showering. However, if you want to enjoy your jewelry for longer, I don't recommend it. Salt water attacks the material and fresh water or water from the tap also contains lime and can therefore attack the jewelry. If you forget to take out your jewelry in time, you don't have to worry. Simply dry it with a soft towel gently.
You have a 14-day right of withdrawal when purchasing online. You can find more detailed information at the bottom of the page under “Right of withdrawal”. https://wolkenluft-design.com/policies/refund-policy
Please note that the return shipping costs must be borne by the customer and the goods must be returned in perfect condition.
How much is the shipping?EUR 5.30 within Austria. For orders worth EUR 79 or more, shipping within Austria is free.
EUR 15 to other European countries.
You can find more detailed information under the “Shipping” menu item. https://wolkenluft-design.com/policies/shipping-policy
Can I also pick up the jewelry?
Unfortunately I only offer postal delivery.
Because they are sealed with beeswax, the jewelry plates are water-repellent but not waterproof. These are therefore unsuitable for use as a soap dish or similar.
You should also not put the jewelry plates in the dishwasher but only wipe them with a slightly damp cloth.
